Terms and Conditions

Customer service

The Knowsley 4x4 Customer Service Centre is available to answer any questions you may have about any of the experiences you find on this site, on 0845 872 7709 . Our team have taken part in many of the experiences themselves and are therefore able to offer personal advice on many of the activities detailed. We are always pleased to hear your feedback and welcome any comments you may have. These comments help us to ensure the quality of our experiences remains at the highest level and help us develop new experiences throughout the year.

The experience

The timing, descriptions and photographs of any experiences appearing on the site, information pack or otherwise communicated are intended only to present a general idea of the experience and shall not bind Knowsley 4x4. We reserve the right to alter any part of the experience. The experience is offered subject to availability and weather conditions, therefore Knowsley 4x4 cannot guarantee that the experience will not be withdrawn if the weather conditions on the day render the experience unsafe. The experience will then be rescheduled for another date. In the event of an experience being withdrawn (not due to adverse weather conditions) the customer or recipient will be offered an alternative date to undertake the experience. However if this is not suitable a refund will be provided subject to our terms and conditions below. Session lengths are meant as an approximation only. A full itinerary of any experience is available from our Customer Service Team by calling 0845 872 7709.

Restrictions

The experience is provided subject to any restrictions stated on the site or via other information provided e.g. the person undertaking the experience must have a valid driving licence. A failure to comply with such a restriction will prevent the customer or recipient from undertaking the activity and in such circumstances Knowsley 4x4 is under no duty to provide an alternative experience or a refund. Please note that the recipient must provide a proof of their age if requested to do so.

Drugs and Alcohol Policy

Should any client attending Knowsley 4x4 who has either booked direct with Knowsley 4x4 or through a third party be under the influence of drugs and / or alcohol or be seen to be in a state of a hangover, their activities may be cancelled or severely curtailed. We reserve the right to refuse entry to any person who we believe could cause danger to themselves or others due to drugs or alcohol abuse.
Furthermore, no alcohol may be consumed on or anywhere near the Knowsley 4x4 facility at anytime whatsoever.
The chief instructor will have the final decision on the above. There will be no discussion, no negotiation and no refunds given.

The voucher

The recipient will not be permitted to commence the experience unless in possession of a valid voucher. A voucher will be deemed invalid if out of date, somebody other than the person specified wishes to undertake the experience, or the experience specified does not correspond with the experience which the customer or recipient wishes to undertake. The voucher is valid until the date specified on it.

The £10 universal vouchers may be used towards any of our gift voucher activites and any balance due must be paid prior to the day of your experience. No change will be given and the vouchers have no cash value.

Exchanges (Gift Vouchers)

The customer or recipient may exchange the voucher for another experience on the site subject to the payment of any difference in price of the experience. The customer or recipient shall not be permitted to exchange the voucher if the experience has been booked. The customer or recipient will not be allowed to exchange the voucher or be entitled to a refund in the event of losing the voucher.

Medical conditions

Due to the nature of some experiences, participating in an experience may be dangerous to health. Accordingly the recipient must notify both a representative of Knowsley 4x4 before ordering the experience of any medical condition likely to affect them.

Pricing

The price stated on the site is inclusive of VAT unless stated otherwise. Knowsley 4x4 reserves the right to change prices without notice subject to Knowsley 4x4 informing the customer of the new price at the time of ordering. With regards to gift vouchers, the customer shall pay the price in full at the time of ordering and no voucher shall be issued unless the full price has been paid. With regards to all other events, a 20% non refundable deposit is required at the time of booking and the remaining balance shall become due 2 weeks prior to the event.

Refunds and cancellations (Gift Vouchers)

Knowsley 4x4 will refund any customer in full if the gift voucher is returned to Knowsley 4x4 within 14 days of purchase. After this date, Knowsley 4x4 will charge an administration fee of 25% (subject to a minimum charge of £25.00) of the voucher price, provided the voucher has not expired and the experience had not been booked with the operator. Knowsley 4x4 reserves the right to discontinue an experience at its own discretion and should a suitable alternative be unavailable the customer shall be entitled to a full refund. Any refunds will be payable to the purchaser of the gift and in the event of a credit card payment, will be refunded directly to the credit card used to purchase the experience. The customer or the recipient shall not receive a refund if the experience does not take place because of national war, prohibitive government regulation or anything else beyond the reasonable control of Knowsley 4x4. If a date has been booked for the experience, then charges may apply should you wish to cancel the experience.

Refunds and cancellations (Other Events)

Knowsley 4x4 reserves the right to discontinue an experience at its own discretion and should a suitable alternative be unavailable the customer shall be entitled to a full refund. Any refunds will be payable to the person who made the booking and in the event of a credit card payment, will be refunded directly to the credit card used to purchase the event. The customer shall not receive a refund if the event does not take place because of national war, prohibitive government regulation or anything else beyond the reasonable control of Knowsley 4x4. The customer shall not receive a refund if they cancel the event within 2 weeks of the date of the event.

Customer complaints

If the customer or recipient has any complaint relating to the experience or the service provide by Knowsley 4x4 they should be addressed to Knowsley 4x4.

Exclusion of liability

Knowsley 4x4 shall not be liable for the death or personal injury of the customer, recipient or third party unless it is due to the negligence of Knowsley 4x4. Knowsley 4x4 shall have no liability for damage to property, consequential losses or expenses suffered, which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses resulting from third party claims.

Statutory rights

Nothing in these terms and conditions will affect the Customers statutory rights. These terms and conditions are subject to the law of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts.

Knowsley 4x4, 58c Dalmorton Road, New Brighton CH45 1LF